CPHQ Valid Practice Questions & CPHQ New Real Exam

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The Best CPHQ - Certified Professional in Healthcare Quality Examination Valid Practice Questions

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The CPHQ certification is a valuable credential for healthcare quality professionals. It demonstrates a commitment to excellence in healthcare quality and patient safety and is highly regarded by employers in the healthcare industry. NAHQ provides a variety of resources to help candidates prepare for the exam, and ongoing support to CPHQ-certified professionals. If you are a healthcare quality professional looking to advance your career, the CPHQ Certification is an excellent choice.

NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q166-Q171):

NEW QUESTION # 166
A recent analysis reveals that reimbursement projection Is being negatively Impacted by post- surgical respiratory failure rates.
What Is the first step to address this issue?

A. Obtain a list of the patients Identified by this code and conduct a retrospective review.
B. identify a team leader and facilitator to Implement a quality Improvement project.
C. Conduct focused professional practice evaluation (FPPE) on the surgeons in the organization.
D. Conduct a focus group with the anesthesiologists and nurse anesthetists.

Answer: A

Explanation:
When a healthcare organization identifies a problem that is impacting its performance, such as post- surgical respiratory failure rates negatively impacting reimbursement projections, the first step is typically to gather more information about the issue123.
In this case, the best way to do that would be to obtain a list of the patients identified by this code and conduct a retrospective review (Option D)123. This would allow the organization to look back at the medical records of these patients to understand more about their cases, including potential risk factors, the course of their treatment, and the outcomes they experienced123.
This information can then be used to identify patterns or trends that might be contributing to the high rates of post-surgical respiratory failure123. For example, the review might reveal that certain surgical procedures, patient characteristics, or care practices are associated with a higher risk of respiratory failure123.
Once this information has been gathered and analyzed, the organization can then move on to the next steps in the quality improvement process, such as identifying potential interventions, implementing changes, and monitoring their impact123.
Reference: 123

NEW QUESTION # 167
After discharge, most patients with a mental health diagnosis have not been compliant with follow-up visits.
Which of the following Is the best way to Improve patient compliance?

A. Benchmark with other facilities in the area to determine the rate of patient compliance.
B. Initiate a process where the discharge planners call patients prior to the follow-up visit
C. Communicate to noncompliant patients that appointments should be kept.
D. Include handouts in the discharge documents on the Importance of keeping follow-up appointments.

Answer: B

Explanation:
According to the National Association for Healthcare Quality (NAHQ), one of the core competencies of healthcare quality professionals is patient safety, which includes ensuring effective transitions of care and reducing preventable readmissions12.
One of the strategies to achieve this goal is to improve patient compliance with follow-up visits, which can help monitor patient outcomes, prevent complications, and provide continuity of care34. Among the four options given, the best way to improve patient compliance is to initiate a process where the discharge planners call patients prior to the follow-up visit. This is because:
A phone call can serve as a reminder for the patient to keep the appointment, as well as an opportunity to address any barriers or concerns that the patient may have34.
A phone call can also help establish rapport and trust between the patient and the discharge planner, which can increase patient satisfaction and adherence4.
A phone call can also allow the discharge planner to confirm the patient's understanding of the discharge instructions, medication regimen, and follow-up plan, and to provide any additional education or support that the patient may need34. The other options are less effective because:
Benchmarking with other facilities in the area to determine the rate of patient compliance may provide some insight into the current performance and best practices, but it does not directly address the specific needs and preferences of the individual patient5.
Including handouts in the discharge documents on the importance of keeping follow-up appointments may increase the patient's awareness and knowledge, but it may not be sufficient to motivate the patient to act on the information, especially if the patient has low health literacy, cognitive impairment, or mental health issues.
Communicating to noncompliant patients that appointments should be kept may sound authoritative and judgmental, which may alienate the patient and reduce their willingness to cooperate. Instead, a patient- centered and empathetic approach that acknowledges the patient's challenges and preferences may be more effective.
Reference: 1: [NAHQ Code of Ethics] 2: [NAHQ HQ Principles] 3: The Importance of Patient Follow-Up | MagMutual 4: The Importance of Patient Follow-Up and Service Recovery 5: [The Financial Case for Quality as a Business Strategy]: [Utilization of Improvement Methodologies by Healthcare Quality Professionals During the COVID-19 Pandemic]: [Understanding the Evolving Landscape of Healthcare Quality]: https://nahq.org/about-nahq/code-of-ethics/: https://nahq.org/products/hq-principles/:
https://nahq.org/resources/the-financial-case-for-quality-as-a-business-strategy-2/:
https://nahq.org/resources/journal-for-healthcare-quality/utilization-of-improvement-methodologies-by- healthcare-quality-professionals-during-the-covid-19-pandemic/: https://nahq.org/news- media/news/understanding-the-evolving-landscape-of-healthcare-quality/

NEW QUESTION # 168
To best achieve a low rate of harm in spite of inherent risks in healthcare, an organization must:

A. Employ effective physician leaders.
B. Meet at least 95% of accreditation standards.
C. Apply principles of high reliability.
D. Adopt a zero-tolerance for defect policy.

Answer: C

Explanation:
Detailed Explanation:
Applying high reliability principles enables organizations to minimize harm by fostering resilience and a culture of continuous improvement.
Option C: Apply principles of high reliability
High reliability principles include a strong safety culture, continuous learning, and error prevention, which are critical to achieving low harm rates.
References:
High reliability principles are foundational in quality improvement frameworks for achieving safe and reliable care, as highlighted in CPHQ materials.

NEW QUESTION # 169
Generally, effective performance measurement benefits organizations in the following way/s EXCEPT:

A. Helps to meet internal patients' care requirements
B. Provides factual evidence of performance
C. Illustrate improvement
D. Promotes ongoing organization self-evaluation and improvement

Answer: A

NEW QUESTION # 170
During the initial quality improvement team meeting, ground rules should be established to

A. Educate the team about pathways/guidelines
B. Help team members relate to patient needs
C. Eliminate the need for meeting minutes
D. Agree how meetings will be conducted

Answer: D

NEW QUESTION # 171
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